Review guidelines
Reviews help people choose where to shop, eat or get a service. To be useful they have to be real, written by people who know the business, and respectful. These guidelines apply to every review published on business profiles on Facilhitos.
Last updated: October 30, 2026.
Who can write a review
Anyone can review a business from its profile with their name and a personal email address (temporary email addresses aren't accepted). The review is published once its author confirms their email with the link they receive, which is valid for 24 hours. Until it's confirmed, it isn't shown and doesn't count toward the rating.
Each email address has one review per business: writing another one replaces the previous one once it's confirmed.
At clinics, only patients can write reviews, through the personal link they receive after a visit.
No one can review their own business or the business where they work.
Verified visit
After an appointment, a delivered repair order, a table reservation or a purchase with a receipt, the customer may receive a personal link to review that visit. Those reviews carry the “Verified visit” mark, with the service and the month of the visit (at clinics, only the month).
A “Verified visit” counts the same as any other review toward the rating. Readers can filter to see only verified reviews.
What a review can say
A review describes its author's own experience with the business: the service, the products or the place.
We don't publish reviews that include links, email addresses, phone numbers or other contact details; personal data about other people; insults, threats, discrimination, or sexual or offensive content; advertising or topics unrelated to the business. Nor do we publish reviews written by someone with a conflict of interest: the owner, people who work there, their relatives or competitors.
A review that includes a link, an email address, a phone number or a word on our block list is held for review before it's published.
What the business can do
The business can reply publicly to each review, once, and edit its reply. It can also report a review it believes is fake or offensive, giving a reason: the review stays visible while Facilhitos looks into it.
The business can never hide or delete a review, including negative ones.
How Facilhitos moderates
Facilhitos reviews held and reported reviews. We publish the ones that follow these guidelines, hide the ones that don't and record the reason. We never change what anyone wrote.
We don't hide reviews or change the rating at a business's request, or in exchange for payment.
Your email and your data
Your email address is never published and the business doesn't see it: only Facilhitos uses it to confirm the review, send you its link and moderate it. The published name is the one you choose, for example “Carmen R.”
After a visit you may receive an invitation to write a review, at most one every 30 days per business. Every invitation includes a link to stop receiving invitations from that business.
Editing or deleting your review
With the link you received you can edit or delete your review for 30 days. If you edit it, it's checked again against these guidelines. If you delete it, it's deleted for good.
No incentives, and on Google too
Every customer is invited equally, without singling out the happy ones. No one may offer discounts, gifts or any other reward in exchange for a review, or ask for it to be positive.
After writing a review, everyone, whatever their rating, is offered the option to leave it on Google Maps too, if the business shared its Google place. It's optional, and what's written on Google is subject to Google's rules.